These terms are between you, the merchant who installs TellShip Rates AU (the "App"), and TellShip ("we", "us"). Installing or using the App means you accept them. Shopify's own terms also apply to your use of the Shopify platform; where they conflict with these, Shopify's terms govern the platform and these govern the App.
1. What the App does
The App quotes shipping rates at checkout for Australian stores, derived from Australia Post's published rate card and your own configuration: your boxes, packing rules, markups, rounding and free-shipping rules. It quotes rates only. It does not buy postage, print labels or book pickups.
We are not affiliated with, endorsed by or acting for Australia Post. Australia Post can change its prices at any time, and a quote the App gives is a calculation from the published rates we hold, not a price Australia Post has agreed to charge you.
2. Your responsibilities
You are responsible for the configuration you enter and for checking what your checkout shows to customers. Test rates before publishing them. The difference between a rate quoted at checkout and what you actually pay to ship a parcel is yours to bear.
You will not attempt to access another store's data, interfere with the App's operation, or use it other than through the Shopify admin and checkout.
3. Fees and billing
Plans and prices are shown on the App's Shopify listing and in the App. Every plan starts with a 14-day free trial. Charges are billed by Shopify through your Shopify invoice under Shopify's billing terms. Refunds are at our discretion and are issued through Shopify, within the limits Shopify sets for app charge refunds. You can cancel at any time by uninstalling the App; charges already generated for the current billing cycle stand.
4. Access to your store
The App asks Shopify for the permissions it needs: to read and write shipping settings, read products and locations, and manage delivery customisations. Writing dimensions to your products is optional and asked for separately when you turn that feature on. We use these permissions only to provide the App.
5. Data protection
This section is our data processing agreement with you.
Roles. For the information the App handles about your customers, you are the controller and we are your processor, acting on your instructions, which are these terms and your configuration of the App.
What we process. Your store's configuration: locations, boxes, packing rules, zones, rates and settings. For each checkout quote, the cart contents and the delivery address, used in memory to calculate the quote. From the delivery address we keep only the destination postcode and country, on a rate log row with the parcel we declared and the rates returned, so a quote can be explained to you later. We do not keep customer names, street addresses, email addresses, phone numbers or checkout identifiers.
Purpose. We use this information only to quote rates, to show you why a quote came out as it did, to support you, and to bill you through Shopify. We do not sell it, use it for advertising, or use it to profile your customers.
Retention. Rate log rows are kept for 90 days, then deleted. When you uninstall the App or Shopify sends a store erasure request, your live data is removed and an archive copy of your configuration and quote history is held for 12 months so a billing dispute or legal question can be answered, then permanently deleted. Access tokens are discarded at uninstall and never archived.
Access. Reads of the rate log, by you in the App or by our support assistant on your behalf, are logged. Staff access is limited to the operator of the App. Direct database access is restricted by credentials and not shared.
Security. Data is encrypted in transit and at rest, and backups are encrypted. We separate production data from test data.
Sub-processors. Railway (us-east-1), which hosts the App and its database; our own rates service, operated by us, which prices each quote; OpenAI, the AI provider behind the support assistant, which reads rate log rows when you ask it a question in the support chat; Shopify, for billing and the platform itself. We will update this list on the terms page when it changes.
Incidents. If we confirm a security incident affecting your data, we will tell you within 72 hours of confirming it, with what was affected, when, what we have done and what you should do.
Your rights and your customers'. We act on Shopify's customer data request, customer erasure and store erasure webhooks. Because we hold no customer-identifying data, a customer request returns or removes nothing; a store erasure request removes your live data as described under Retention. You can ask us to delete your data at any time by uninstalling.
Our privacy policy has the full detail and governs if the two differ.
6. Availability and liability
The App is provided as is. We aim for it to be available at all times but do not guarantee it, and Shopify's own availability is outside our control. If the App cannot return a quote, checkout shows whatever other rates you have configured in Shopify.
To the extent the law allows, our total liability to you for anything arising from the App is limited to the fees you paid for it in the three months before the claim. We are not liable for the difference between a quoted rate and your actual shipping cost, for lost sales, or for any indirect loss. Nothing in these terms excludes a liability that cannot be excluded under the Australian Consumer Law or the law that applies to you.
7. Suspension and termination
You may uninstall at any time. We may suspend or end your access if you breach these terms, if Shopify requires it, or if a charge remains unpaid. We will give notice where we reasonably can.
8. Changes
We may update these terms. The date at the top changes when we do, and material changes are announced in the App. Continuing to use the App after a change means you accept it.
9. Governing law
These terms are governed by the laws of India, and the courts of Bengaluru, Karnataka have exclusive jurisdiction.
10. Contact
supportratesau@tellship.com, or through the support chat in the App.